Experience and expertise matter

With Family First, employees and their families have access to an Expert Care Team comprised of nurses, social workers, mental health professionals and Harvard-trained physicians. All are licensed and accredited with years of specialized training and real-world experience solving complex caregiving challenges.

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Solutions, not referrals

Far more than referrals or logistical help, our Care Teams provide ongoing support — often interacting with multiple family members for months on end — to resolve caregiving challenges and ensure plans are adjusted to changing circumstances and new challenges that may arise.

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Built on innovative technology

Backed by our AI-powered Expert Caregiving Platform (ECP), our Care Teams gather and synthesize clinical data and social determinants of health to identify gaps in care and correct care paths for employees and their loved ones 76% of the time.

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Results that speak for themselves

Family First combines 30 years of hands-on experience, a multi-disciplinary team of experts, and an artificial intelligence engine that analyzes data from millions of people to ensure your employees have the caregiving solutions they need.

87
Member Net Promoter Score (NPS)
91
Client Net Promoter Score (NPS)
2.3:1
Return on Investment

Key Employer Benefits

Support employees' emotional, mental and financial wellbeing

Increase productivity, lower absenteeism

Recruit & retain top talent

Support DE&I and keep women in the workforce

Improve culture and the return to work

Reduce healthcare costs

What our customers are saying

I would have had to fly to California to oversee my mom's care coordination without Family First. They helped coordinate home care and follow-up appointments with her doctors.

Jeff P.

Employee

A high-touch solution-oriented approach that helps caregivers determine the best plan with accredited professionals by their side.

Kevin Host

Executive Director, Wellspring EAP

My brother was handling my mom's return home after a recent hospitalization. He was overwhelmed and stressed out. Family First was able to assess my mom's needs, put support in place, and help my brother with his anxiety. Such a blessing!

Kate B.

Employee

Great job listening to my needs and finding resources for my specific situation, not just generic checklists. My Care Expert was great, quick to respond and gave detailed help with my request for information and resources.

Samantha J.

Employee

I always thought the term "caregiver" only applied if you got paid. Family First opened my eyes to the fact that I'm a caregiver, too. Their help on my caregiving journey has been invaluable.

Emiko C.

Employee

My mom’s condition changed on a daily basis, so it was difficult to nail down our needs. My Care Expert was extremely knowledgeable and helpful in explaining various options for my mom’s care. Researching on our own would have been extremely time consuming.

David B.

Employee

I think the main benefit was having someone with experience in healthcare issues to go to for questions and guidance. We definitely would’ve been more stressed and confused if we didn’t have our Expert's help.

Emily W.

Employee

Exceptional caring and guidance for both myself and my 83-year-old mother. Our Care Expert was caring, helpful, and a pleasure to work with. She also encouraged me to get done what was needed for my mother, so I could take better care of myself.

Carly N.

Employee

Extremely resourceful and willing to go the extra mile to support you anyway they can. My Care Expert was excellent to work with. She is extremely knowledgeable, resourceful, and is very diligent about addressing all your concerns and finding the right resources for your needs.

Denise O.

Employee

Empower your employees with next-generation caregiving benefits

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