When life happens, work doesn’t stop. Neither do we.

From everyday questions to life-changing moments, our Care Experts work on your employees’ behalf to resolve all life's challenges with unmatched expertise and speed.

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Family First pairs dedicated Care Experts who do the heavy lifting with a powerful digital Care Hub.

The result is a seamless experience that reduces absenteeism, improves productivity, and lowers avoidable healthcare costs by addressing caregiving effectively and efficiently before challenges escalate.

Dedicated 1:1 Advocacy

Your Care Expert is a highly-qualified and experienced healthcare professional — not a call center or chatbot.

Their backgrounds include nursing, care management, and social work with extensive experience working inside complex health and human services systems.

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The Care Hub

All-in-One Care Hub

Family First’s digital Care Hub gives families one place to organize care and collaborate with loved ones, access a searchable database of local resources and library of guidance from certified professionals. 

Designed to work with our Care Experts, the Care Hub provides real-time visibility into care plans and progress to help families move quickly from questions to solutions.

Caregiving touches everything

Family First brings fertility, childcare, elder care, and caregiving support into one coordinated experience. A single, expert-led resource helps employees and families navigate care more easily while simplifying benefits management for employers.

Male caregiver at work

  • Family Planning
  • Fertility
  • Pregnancy
  • Parenting & Childcare
  • Backup Care
  • Neurodiversity
  • School Support 

Support through fertility, pregnancy, parenting, childcare, school challenges, and the everyday realities of raising a family.

  • Serious Illness
  • Cancer Care
  • Mental & Behavioral Support
  • Substance Use Disorder
  • Transitions in Care
  • Neurodiversity
  • Hormonal Health & Midlife Care

Guidance through diagnoses, treatment decisions, recovery, emotional health, and the moments that can quickly become overwhelming without support.

  • Caring for Aging Loved Ones
  • Caregiving from a Distance
  • Caregiver Burnout & Self Care
  • Financial & Legal Concerns
  • Estate Planning
  • End of Life & Loss
  • Veterans Support
  • Housing & Transportation

Support coordinating care, navigating aging-related decisions, balancing responsibilities, and protecting caregiver wellbeing over time.

  • Financial Planning for Care
  • Estate Planning
  • Medical Bills
  • Legal Planning
  • End of Life & Grief

Practical guidance through financial, legal, and end-of-life decisions so families can move forward with greater clarity and less stress.

What Sets Family First Apart

By stabilizing life at home and bringing clarity to complex situations, we help employees stay focused, present, and productive at work.

The expertise of our Care Experts means we're able to intervene early and guide families through critical choices resulting in fewer avoidable costs and better outcomes.

When employees are overwhelmed, even the best benefits go unused. Family First helps employees discover, understand, and access all the benefits available to them to drive greater utilization, satisfaction, and return on your investment.

By stabilizing life outside of work and intervening early, Family First has proven to reduce crisis-driven absences, avoidable leave and and minimize workforce disruptions.
Coworkers smiling at a computer

When Life Is Connected, Benefits Should Be Too.

Family First connects across your existing benefits and leave programs so families get the right support at the right time. The result is higher utilization, less friction and more engaged, productive employees. 

Getting started shouldn’t be complicated

Simple contracting and straightforward onboarding make it easy for organizations of any size to adopt and grow support without added workload.

  • Simple, annual or mid-year contracting and onboarding
  • Seamless integration with existing benefits and leave programs
  • Scalable, consistent support across global workforces
  • Meaningful impact delivered quickly

Global reach. Local understanding.

Family First supports globally distributed workforces with Care Experts who understand local cultures, healthcare, and community resources. Wherever your team is based, they receive the same high-quality support in their language and on their terms.