This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

What personal information do we collect from the people that visit our website, blog or app? 
When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help resolve your caregiving challenges. 

When do we collect information? 
We collect information from you when you fill out a form or enter information on our site. 

How do we use your information? 
We may use the information we collect from you when you register for services, gain access to our blog, sign up for a newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features. 

Do we use ‘cookies’? 
We do not use cookies for tracking purposes. 

NOTE: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly. 

Third Party Disclosure 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Third Party links 
We do not include or offer third party products or services on our website. 

Google 
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
We have not enabled Google AdSense on our site but we may do so in the future. 

Notifications
Users will be notified of any privacy policy changes on our Privacy Policy Page. Users are able to change their personal information by emailing us at privacy@family-first.com 

How does our site handle do not track signals? 
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

Does our site allow third party behavioral tracking? 
It’s also important to note that we do not allow third party behavioral tracking. 

COPPA (Children Online Privacy Protection Act) 
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13. 

Fair Information Practices 
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: 
 
We will notify the users via email 

  • Within 7 business days 

We will notify the users via in site notification 

  • Within 7 business days 

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. 

CAN SPAM Act 
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. 

We collect your email address in order to: 

  • Send information, respond to inquiries, and/or other requests or questions. 

To be in accordance with CANSPAM we agree to the following: 

  • NOT use false, or misleading subjects or email addresses 
  • Identify the message as an advertisement in some reasonable way 
  • Include the physical address of our business or site headquarters 
  • Monitor third party email marketing services for compliance, if one is used. 
  • Honor opt-out/unsubscribe requests quickly 
  • Allow users to unsubscribe by using the link at the bottom of each email 

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. 

 

See also: Transparency in Coverage