Family First is the first expert-led and clinically-proven caregiving solution for health plans. Our best-in-class Care Experts work with members and their families to uncover and resolve caregiving challenges, thereby lowering claim costs, improving outcomes and satisfaction.
Proven to Close Care Gaps, Improve Star Ratings & HEDIS Measures
Caregivers are healthcare’s unsung heroes. The extent to which they are educated and supported has a tremendous impact on their health and the health of those they are caring for — affecting everything from RX adherence to readmission rates. In fact, it’s caregivers who influence nearly 70% of Stars measures.
Uncover and Address Social Determinants of Health
80% of health outcomes are determined by social determinants, and yet the majority of attention focuses on clinical factors. Family First’s Care Experts have decades of experience integrating clinical and social data to overcome barriers to careand ensure members— especially those at high risk — have holistic and comprehensive solutions to support their whole being.
Boost Member Satisfaction
47% of care recipients are 75+ years old and withoutcaregiving support. Providing a caregiving benefit, not only improves health outcomes, but member’s emotional and mental health by filling a key void in their support system. For our partners, this has resulting in a 37% increase in member satisfaction scores.
Caregiving Solutions To Set Your Plan Apart
Improve care plan and medication adherence
Confirm and correct care paths before challenges become crises
Lower claims costs, readmission rates and avoidable hospitalizations
Support healthy outcomes, caregiver’s mental health and happiness
With Family First members have unlimited access to an Expert Care Team, of Harvard physicians, registered nurses, social workers, licensed counselors, and mental health professionals.
Innovative Technology to Close Care Gaps
Backed by our AI-powered Expert Caregiving Platform (ECP), our Care Teams gather and synthesize clinical data and social determinants of health to identify gaps in care and optimize care planning to ensure members are on the correct care path.
A Comprehensive Approach
Caregiving solutions that address mental health, isolation, family dynamics, financial challenges, home care needs, while offering guidance around difficult decision-making. The Family First approach addresses caregiving needs holistically. In this way, we ensure a comprehensive solution, opposed to one that is fragmented or incomplete.
Expertise for Any Caregiving Challenge
Eldercare
Childcare
Counseling & Mental Health
Legal & Financial Challenges
Insurance & Medicare Navigation
Social Determinants of Health
Family Dynamics & Resolution
Expert Homecare & Placement
Eldercare
Comprehensive care planning Aging in place Dementia and Alzheimers Hospitalizations and rehabilitation Assistive devices and home monitoring Home modifications and safety checks New diagnoses and difficult decision-making End-of-life, hospice and palliative care
Childcare
Schooling & educational supports Behavioral and neurodevelopmental disorders Special needs dependents Autism Spectrum Disorder Puberty and bullying Mental health and self esteem issues Back-up, daycare and ongoing care Parent coaching
Counseling & Mental Health
Caregiver burnout Respite care Depression, stress and anxiety Substance use disorder Domestic abuse and trauma recovery Eating disorders Community supports Life transitions and grief support
Legal & Financial Challenges
Social security Veterans benefits Financial challenges and bill pay Power of Attorney and medical proxies Advance healthcare directives Tax deductions
Insurance & Medicare Navigation
Medicaid Medicare Medicare Advantage Plans Supplemental insurance Private insurance options Understanding your benefits and costs
Social Determinants of Health
Food insecurity Health care access and quality Social supports Community resources (utility waivers, clothing support, etc) Barriers to education and literacy Cultures of intolerance Housing assistance
Family Dynamics & Resolution
Challenging family dynamics Difficult decision-making Unwilling and non-compliant care recipients Consensus building Family meetings
Expert Homecare & Placement
Home care Housekeeping and personal care assistance Transportation and meal preparation Skilled nursing Companionship and social enrichment Long-term care placement Short-term rehabilitation Independent and assisted living communities
