Terms of Service | Family First for Small Business

Digital Access 

Access to Family First’s digital tools centralizes your employees’ caregiving support in one place, making it easier for them to manage responsibilities at home and stay focused and engaged at work.

What's included: 

Caregiving Portfolios: Employees can store and share important documents, health history, medications, provider contacts, and more.

Planning & Coordination: Employees have access to calendar and scheduling tools to stay organized and connected.

Knowledge & Resources: Employees have access expert-curated content on a wide range of caregiving topics, self-assessments, and a searchable database of community resources.

Additional Access: Employees may share access to Digital Access with anyone the employee wants involved in the employee’s caregiving journey – family members, friends, clinicians, etc.

Data Protection and Security

Family First will implement and maintain appropriate administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of customer data, consistent with industry standards.

Family First will notify Client without undue delay, and no later than 3 days, after becoming confirming a suspected of a breach of security affecting Client data.

Client data will only be used to provide the Services and will not be shared with third parties except as required by law or authorized in writing by Client.

Upon termination, Client data will be deleted or returned consistent with Family First’s data retention policy.

Pricing & Renewal: 

For organizations with up to 1,000 benefit-eligible employees

$5,000 per year, billed annually in advance

Automatically renews unless canceled before the renewal date

Digital Access Plus 

Everything in Digital Access, plus quarterly reporting and engagement materials designed to help employees manage responsibilities and be empowered to balance caregiving and work.

What's included:  

Digital Access to Family First, plus

Quarterly Reporting: Reports on registrations, active users, search terms and more.

Engagement: Template-based engagement materials for you to share with your workforce.

Annual Insights: Invitation for you and up to 5 colleagues to join Family First’s annual Small Business Trends & Insights webinar.

Pricing & Agreement: 

For organizations with up to 1,000 benefit-eligible employees

$9,500 per year, billed annually in full

Automatically renews unless canceled before the renewal date

Paid Service

In some instances, we may offer our Service to you directly subject to applicable fees (“Paid Service”). We will notify you of applicable fees and payment schedule for the Paid Service. We may change the applicable fees at any time in our sole discretion and will notify you if such a change will affect your existing subscription. If you receive a free trial, discount or other promotional offer from us, at the end of the applicable free/discounted period we may automatically and without notice renew your subscription to such Paid Service at the then-current applicable fee. We may also introduce you to third party vendors for additional services where you will be responsible for making payment to the third party vendor, which may include a referral fee to us that is paid to the vendor. Payment to any third party vendor will be on that vendors own terms and conditions.

You agree to provide current, complete, and accurate payment information for all purchases, so that we can complete your transactions and contact you as needed. We may store a tokenized copy of your payment information for future transactions if you permit or agree to recurring payments. If your selected payment method is cannot be charged for any reason (e.g., expired), you authorize us to use any credit or other payment method stored in your account. All payments must be in U.S. dollars unless otherwise specified.

Fees are exclusive of applicable taxes. If we are obligated to collect or pay taxes for the Paid Service, we may charge you for such taxes and they will be reflected in the transaction.

ALL PAID SERVICE PURCHASES ARE FINAL AND NON-REFUNDABLE EXCEPT TO THE EXTENT EXPRESSLY PROVIDED OTHERWISE.

Subscription Auto-Renewals

The Paid Service is generally provided on a subscription basis (“Subscription”) including an automatic renewal option by default. Unless you turn off the auto-renewal option, the Paid Service will automatically renew upon the end of each Subscription period for an equivalent renewal period and, unless we notify you otherwise, at the same price (subject to applicable taxes changes and excluding any discount or other promotional offer that may have been provided for the first period).

We will attempt to automatically charge you the applicable fees on the agreed upon payment cycle (e.g., monthly, annually) using the payment method in your Account, within up to two (2) weeks before such renewal period commences. In the event of failure to collect the Paid Service fees, we may, at our sole discretion (but shall not be obligated to) retry to collect at a later time, and/or suspend or cancel your Account, without further notice.

By entering into these Terms and by purchasing a Subscription, you acknowledge and agree that the Subscription shall automatically renew in accordance with the above terms. You may turn off the auto-renewal option at any time via your Account or by contacting us as provided below.

Other Payment Terms

If at any time, we record a decline, chargeback or other rejection of a charge of any payable fees (a “Chargeback”), it may be considered as a breach of payment obligations, and use of the Paid Service may be disabled or terminated.

If you have any questions or concerns regarding a payment made by you to us, we encourage you to first contact us as provided below before filing a Chargeback or reversal of payment, in order to prevent the Paid Service from being canceled and your Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback. We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the user is responsible for such Chargeback and did, in fact, authorize the transaction and received or made use of the services rendered thereafter.

You may discontinue to use and request to cancel your Account and/or any Paid Service at any time, in accordance with these Terms. The effective date and time for such cancellation for a Paid Service shall be at the end of such Paid Service’s current Subscription period. Please note that a cancellation request may take a few days, in order to avoid the next automatic renewal and respective charge.

THE TERMS AND CONDITIONS IN THIS SECTION 5 ARE ONLY AS BROAD AS PERMITTED BY LAW AND DO NOT AFFECT ANY STATUTORY RIGHTS YOU MAY HAVE.

Termination
Either party may terminate this Agreement (a) for material breach not cured within thirty (30) days of written notice, (b) if the other party becomes insolvent, files for bankruptcy, or ceases business operations, or (c) for convenience upon sixty (60) days’ prior written notice.

Starting Your Subscription

Once your payment has been received by Family First, you will receive an email with a link to a password-protected landing page (the “Landing Page”). The Landing Page includes instructions to launch Family First and link to an employee-facing registration page to share with your workforce. If you’re subscribed to Digital Access Plus, the Landing Page will also include access to the employee engagement materials to support both your launch and ongoing utilization.

How do my employees use their Family First benefit? 

Employees register for Family First using the link provided to you on the employer dashboard. Once an employee registers, the employee can log into Family First anytime to access its features.

Intellectual Property and Client Data
Family First retains all rights, title, and interest in its software, platforms, trademarks, and other proprietary materials. Client retains ownership of all data and information provided to Family First. Family First is granted a limited license to use such data solely for providing the Services.

Indemnification
Family First shall indemnify, defend, and hold harmless Client against any third-party claim that the Services infringe intellectual property rights.

Limitation of Liability
Except for confidentiality, security, or indemnification obligations, each party’s total liability under this Agreement shall not exceed the fees paid by Client in the twelve (12) months preceding the claim. Neither party will be liable for indirect, incidental, or consequential damages.

Notices

All notices under this Agreement shall be in writing sent to Family First to Anthony Cefalo at anthony@family-first.com. Notices from Family First to Client shall be delivered to the email address used to contract for services.

Force Majeure
Neither party shall be liable for failure or delay in performance due to causes beyond its reasonable control, including natural disasters, labor disputes, government action, or Internet outages, provided that the affected party promptly notifies the other and resumes performance as soon as practicable.

Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, representations, and understandings, whether oral or written.

Compliance with Laws
Each party will comply with all applicable laws and regulations, including U.S. export controls and sanctions (OFAC), HIPAA where applicable, and state privacy laws.

Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. The parties agree that any action arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located within Suffolk County, Massachusetts, and the parties hereby consent to the jurisdiction of such courts.