Care Stories — Immigration Support
Navigating Care Across Borders
Michelle is a new mother balancing work and caregiving. She sought support to safely transition her recently widowed mother from Japan. Here’s how Family First ensured a safe and supported transition.
Employer Profile
Employee Profile
Industry: Information Technology
Caregiving Role: Caring for Children and an Aging Parent
HQ: New York, NY
Experience Enlisted: Immigration, Complex Needs, Legal Support, Insurance Navigation, Care Coordination
Size: 250,000
The Situation
Balancing new motherhood and a full-time job, the member reached out feeling overwhelmed as she prepares to bring her recently widowed mother from Japan to the United States. She is navigating both the immigration and healthcare systems, wanting to ensure her mother can access needed care.
With her mother’s age and pre-existing conditions weighing on her, the uncertainty feels daunting, and she is seeking guidance on available healthcare options to ease this transition.
"I’m juggling a newborn, full-time work, and bringing my widowed mother here—I just need help understanding healthcare options so she’s safe and supported during this transition."
— Michelle C., Caring for a Newborn and Aging Parent
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Michelle needed clarity on both the immigration process and available healthcare options. Through a comprehensive assessment, her Care Expert identified key concerns around medication access, adherence, and continuity of care during the transition. Michelle also expressed uncertainty about navigating the U.S. insurance landscape, including eligibility and coverage pathways.
Balancing these logistical challenges with the emotional weight of managing a loved one’s medical needs had been overwhelming. Her Care Expert's support focused on simplifying complex systems, addressing risks early, and providing clear, actionable guidance to ensure a safer, more coordinated transition.
How We Helped
One Care Expert. Six coordinated moves.
Connected family with vetted immigration attorneys
Educated the family on Medicare, Medicaid, and Marketplace eligibility
Guided key physician questions to ensure safe transition and medication continuity
Matched with a budget-aligned community health center with translation services
Addressed a "no coverage" risk and secured discounted pharmacy options to support adherence
Provided education on Medical & Financial Power of Attorney.
"Family First likely prevented my mother from a major crisis and hospitalization when she had become non-compliant with her meds. They stepped in at the exact right time."
Measurable results — for the caregiver and the employer.
34% Caregiver Burnout Reduction
10/10 Employee Satisfaction
4 Solutions Secured
98 Hours of Productivity Regained over 4 Weeks
Prevented crises and hospitalization due to non-compliance
Mother is fully compliant medically and well supporter after her move to the U.S.
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.