Care Stories — Long Distance Caregiving
Stabilizing Care Across Borders
For Kenan, managing his father’s Parkinson’s care from another country was driving constant emergencies, repeated travel, and mounting strain on his work and wellbeing. Here’s how Family First built a coordinated, long-distance care plan to reduce crises, travel, and burnout.
Employer Profile
Employee Profile
Industry: Global Law Firm
Caregiving Role: Caring for an Aging Parent
HQ: Doha, Qatar
Benefit Referrals: EAP
Size: 750
Experience Enlisted: Complex Medical Needs, Home Safety, Family Dynamics, Mental Health Support
The Situation
Kenan is a senior associate at his firm's Doha office. He was managing long-distance care for his 84-year-old father in Lahore, Pakistan when he called Family First. His father had Parkinson's disease and had recently been hospitalised after a fall. As the eldest son, he was the one coordinating medical care, hiring home help, and managing finances from another country. He was making monthly emergency trips, using up his leave and creating friction with his project team. The emotional weight and the logistics were affecting his sleep, mood, and focus.
"Every phone call from Lahore filled me with dread. I was managing everything from another country and it was breaking me."
— Kenan P., Caring for his Aging Father
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Family First assigned a Care Expert with experience in cross-border care between the Gulf and South Asia. The initial assessment revealed that his father's home attendant had no Parkinson's training, the medication had not been reviewed in months, and the home had serious fall risks.
Kenan's Care Expert also saw that his siblings could be doing more, however nobody had organised how to share the load. The Care Expert then got to work building a long-distance care plan for the family.
How We Helped
One Care Expert. Six coordinated moves.
Worked with a care partner in Lahore to do a home safety assessment and make fall prevention change
Found and arranged a trained attendant through an agency that specialises in neurological care
Set up a medication review with the father's neurologist and put a proper management plan in place
Organised a family meeting to split caregiving responsibilities among siblings
Created a weekly reporting and communication plan between the attendant and the membe
Arranged a physiotherapy referral for ongoing mobility support
"Family First built a care system around my father that I can trust from thousands of kilometres away. For the first time in years, I can focus at work without constant worry."
Measurable results — for the caregiver and the employer.
45% Caregiver Burnout Reduction
10/10 Employee Satisfaction
5 Solutions Secured
240 Hours of Productivity Regained over 16 Weeks
Reclaimed 8 Working Days
No further falls or hospitalisations with home saftey and health aides in place
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.