Care Stories — End-of-Life Planning
Balancing Self While Preparing for Goodbye
As Jordan navigated the emotional and logistical demands of a parent’s end-of-life care his self care suffered. Here's how a Family First Care Expert created the space for Jordan to focus on his own well-being while preparing for his parent’s final stage of life.
Employer Profile
Employee Profile
Industry: Software Company
Caregiving Role: Caring for a Dying Parent
HQ: Spokane, WA
Benefit Referrals: Grief Support, EAP, Estate Planning
Size: 1,000 globally
Experience Enlisted: End-of-Life Planning, Self Care, Nutrition and Personal Health
The Situation
Jordan, a 38-year-old consultant, was already stretched managing their own health, routines, and demanding workload when their aging parent’s condition began to decline. As care needs intensified, Jordan faced coordinating medical decisions, navigating unfamiliar systems, and supporting family members, all while trying to maintain their own well-being. The emotional weight and logistical complexity began to impact focus, energy, and consistency at work, increasing the risk of burnout and potential leave.
“I’m trying to take care of myself while preparing to lose a parent, but I don’t know how to manage both without everything falling apart.”
— Jordan R., Caring for his Dying Father
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Family First engaged Jordan through a comprehensive clinical conversation that explored both their personal health management and their parent’s rapidly evolving condition. Through this process, we uncovered gaps in care coordination, unclear end-of-life planning, and the extent of Jordan’s unaddressed physical and emotional strain. While Jordan initially sought support for managing daily life and stress, it became clear they were also navigating anticipatory grief and complex medical decisions without guidance.
Their Care Expert established a structured plan to stabilize both care paths, ensuring Jordan had clarity, coordinated support, and the space to focus on their own well-being while preparing for their parent’s final stage of life.
How We Helped
One Care Expert. Eight coordinated moves.
Evaluated Jordan’s routines, health needs, and stress load to identify burnout risk
Coordinated end-of-life care planning, including hospice and provider communication
Guided family conversations around care preferences and decision-making
Advocated for timely, appropriate care to ensure comfort and dignity
Organized Jordan’s appointments, nutrition, and daily responsibilities
Coached on stress management, boundaries, and navigating grief
Coordinated clinical and non-clinical care on Jordan's behalf
Provided ongoing check-ins to adjust the plan as needs evolved.
“I finally had someone helping me manage both sides of this. I could take care of myself and be present with my parent, instead of constantly feeling like I was falling short."
Measurable results — for the caregiver and the employer.
46% Caregiver Burnout Reduction
10/10 Employee Satisfaction
8 Solutions Secured
200 Hours of Productivity Regained over 9 Weeks
Zero Days of Leave Taken
Reversed Jordan's rapidly declining health and burnout
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.