Care Stories — Teen Support
Building Trust in Care at a Critical Transition
As Sam transitions into adulthood, finding affirming, coordinated care became essential to their health, independence, and confidence navigating complex systems. Here’s how Family First built trust, connected Sam to affirming providers, and supported their transition to independent, confident care navigation.
Employer Profile
Employee Profile
Industry: Banking
Caregiving Role: Caring for a Teen
HQ: Los Angeles, CA
Experience Enlisted: Childcare, Complex Needs, Care Coordination
Size: 22.500
The Situation
Andrew reached out to Family First seeking support for his child, Sam, and their care needs, and requested that we work directly with Sam. As Sam is 18, Andrew is focused on promoting their independence and autonomy as they transition into adulthood. He shared that connecting with new providers can be stressful for Sam due to past negative healthcare experiences related to their gender fluid identity.
Andrew is looking for support that prioritizes trust-building, affirms Sam’s identity, and fosters confidence and self-advocacy.
“It’s heartbreaking to see your child feel unaccepted in a space that should be inclusive and welcoming for everyone.”
— Andrew N., Caring for a Teen
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Sam is an 18-year-old who identifies as non-binary and gender fluid, and has recently graduated high school. They are seeking support as they begin navigating the healthcare and mental health systems more independently. Sam is managing chronic Lyme disease and a connective tissue disorder, and would benefit from coordinated, compassionate care. They have expressed a strong preference for a primary care provider who is gender-affirming and experienced in working with the queer community.
Additionally, Sam is seeking mental health support for anxiety, ideally with a therapist who is part of the LGBTQIA+ community and understands the unique challenges young adults face during the transition to adulthood. Family First's focus is creating a safe, supportive space for Sam while ensuring they are connected to the right providers for their needs.
How We Helped
One Care Expert. Six coordinated moves.
Created a safe, trusting space for Sam to share their story openly
Reviewed multiple PCP options together, aligning choices with Sam’s needs
Scheduled meet-and-greet visits with Sam’s top two PCP candidates
Identified gaps in follow-up for a connective tissue condition and coordinated care with consent
Consulted extensively with therapists to curate a thoughtful, relevant shortlist
Secured a therapy appointment and confirmed strong fit and comfort
"Sam said they felt 'so relieved and honestly less stressed,' adding that having help with finding doctors, setting up appointments, and sorting everything out made things feel way more manageable and not as overwhelming anymore."
Measurable results — for the caregiver and the employer.
33% Caregiver Burnout Reduction
10/10 Employee Satisfaction
6 Solutions Secured
75 Hours of Productivity Regained over 3 Weeks
Zero Days of Leave Taken Throughout Our Engagement
Created a safe supportive space for Sam and eliminated stress for the family
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.