Care Stories — Long Distance Caregiving
A Clear Path Through the Unknown
Amy is managing long-distance care for her father as worsening congestive heart failure drives repeated hospitalizations, straining her work and personal life. Here’s how a Family First Care Expert helped her reshape caregiving from a distance.
Employer Profile
Employee Profile
Industry: Transportation
Caregiving Role: Caregiving for an Aging Parent
HQ: Trenton, New Jersey
Benefit Referrals: Benefits Navigation, EAP
Size: 15,000 globally
Experience Enlisted: Medical Complexity, Insurance Navigation, Mental Health, Personal Health
The Situation
Amy lives on the East Coast while her father, in his 80s, resides on the West Coast and faces multiple health issues, including worsening congestive heart failure that has led to repeated hospitalizations. She has been traveling frequently to care for him, creating strain on her work responsibilities and her marriage.
The ongoing demands and distance have left her feeling overwhelmed and uncertain about how best to support her father while maintaining stability in her own life.
“I feel torn between caring for my father across the country and keeping up with my work and marriage—I don’t know how to keep this going.”
— Amy N., Caring for her Aging Father
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Family First was recommended to Amy by her supervisor. Working with a Care Expert, Amy gained a clearer understanding of the challenges affecting both her father’s health and her own well-being.
Through in-depth conversations, key issues were uncovered, including her father’s medication noncompliance driven by high costs and her own delayed medical care. The Care Expert coordinated with the cardiology team to identify covered treatment options, explored financial eligibility for expanded benefits, and helped secure in-home caregiving support.
Just as importantly, she received guidance on addressing strain in her marriage and balancing competing responsibilities, resulting in a more sustainable and supported plan for her father’s care and her own health.
How We Helped
One Care Expert. Eight coordinated moves.
Identified medication noncompliance due to cost barriers impacting her father’s stability
Coordinated with cardiology to align prescriptions with covered formulary options
Secured affordable in-home caregivers to provide immediate respite support
Evaluated finances and confirmed eligibility for a dual Medicare–Medicaid plan
Assisted with application to expand coverage and long-term care support
Connected the member to marriage counseling to strengthen relationship stability
Facilitated scheduling of her overdue mammogram to address delayed preventive care
Provided ongoing check-ins to adjust the plan as needs evolved.
“I feel a sense of relief knowing my dad has the right care and support, and I’m no longer trying to manage everything alone while falling behind at work and at home.”
— Amy N., Caring for her Aging Father
Measurable results — for the caregiver and the employer.
30% Caregiver Burnout Reduction
96% Employee Satisfaction
7 Solutions Secured
$8,500 Annual Cost Avoidance
6 Hours of Productivity Regained
10 Leave Days Avoided
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.