Care Stories — End of Life Suport
Stability in the hardest moments
While navigating her father’s end-of-life care, overwhelming grief, and mounting work pressure, Family First stepped in to stabilize care, support a family, and help a leader stay present both at home and at work.
Employer Profile
Employee Profile
Industry: Legal Services
Caregiving Role: Caring for an Aging Parent and Self
HQ: London, UK
Experience Enlisted: Hospice, Legal Support, Grief, Complex Medical Needs, Emotional & Mental Health Support, Self Care
Size: 7,500
The Situation
Amelia is a partner at her firm's London office. She called Family First while caring for her father, who had stage IV liver cancer. She had experienced a long road with her father's care and the anticipatory grief was overwhelming. She was dealing with hospice, insurance claims, and trying to shield her teenage children from the worst of it. Her team had noticed she was withdrawn, and a major client had asked for a different relationship manager.
"I was facing losing my father and trying to keep my family together. I was not processing as I was pretending everything was fine."
— Amelia K., Caring for a Dying Parent
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Family First matched Amelia with a Care Expert who knew the UK's palliative care options and grief support well. The initial assessment uncovered that Amelia had not been connected with palliative care support services and was managing her father's care with very little formal help.
Her Care Expert also saw that her teenage children were showing signs of distress and needed age-appropriate support. The Care Expert built a care plan for the whole family.
How We Helped
One Care Expert. Six coordinated moves.
Worked with hospice to improve Amelia's father's palliative care plan, including home-based support
Walked her through insurance claims to make sure care costs were fully covered
Set up counselling for her teenage children through a family service centre
Helped the member explore compassionate leave options and prepare for a conversation with her employer about temporary workload sharing
Provided twice-monthly emotional support calls throughout the engagement
Connected her with a hospice caregiver support programme for ongoing peer support
"Family First did not just help manage my father's care. They helped my whole family grieve, heal, and stay together through something I did not think we could survive."
Measurable results — for the caregiver and the employer.
72% Caregiver Burnout Reduction
10/10 Employee Satisfaction
7 Solutions Secured
270 Hours of Productivity Regained over 18 Weeks
Structured leave prevented unplanned extended absence
Father received palliative care with dignity, Amelia more successfully managed her self care and children received therapeutic support
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.