Care Stories — Maternity & Post-Partum
A plan, a partner, and the confidence to handle what was coming.
After a difficult fertility journey, a first-time mother entered pregnancy overwhelmed and left piecing together medical advice, leave policies, and a return to work alone. Here's how a Family First Care Expert changed the shape of her transition to motherhood and back to work.
Employer Profile
Employee Profile
Industry: Healthcare
Caregiving Role: Caring for a Teen
HQ: Atlanta, GA
Benefit Referrals: Legal Planning, EAP
Size: 5,000 globally
Experience Enlisted: Childcare, Family Building, Self Care
The Situation
After a difficult fertility journey, Amanda entered pregnancy with high anxiety, unclear leave options, and no coordinated plan for postpartum or returning to work. Conflicting information and fragmented systems left her overwhelmed and at risk for extended leave, reduced productivity, and poor maternal health outcomes.
"My husband and family were so supportive when we found out I was expecting. Somehow will all that support, I felt completely alone."
— Amanda S., New Mother
How We Work
From first conversation to ongoing support, our Care Experts don’t just guide. They do the work, solving care needs and staying with caregivers every step of the way.
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Engage, Listen, Understand
We start by listening. Employees are matched 1:1 with a Care Expert to understand what's really going on, not just the immediate issue.
Do the Work
Proactive planning, coordination, coaching and advocacy. We make the calls. We navigate the systems. We take what we can off caregivers' plates.
Ongoing Support & Outcomes
Support continues until goals are outcomes are achieved and stress is reduced. We stay with caregivers until the work is done.
Working with a Care Expert
A whole-person assessment that standard healthcare misses
Family First engaged early in pregnancy, pairing the member with a clinically-trained Care Expert who conducted a comprehensive intake across medical history, emotional health, workplace benefits, and family dynamics.
Using our Caregiver Risk Index, we identified elevated anxiety, gaps in leave understanding, and a lack of postpartum and return-to-work planning. This objective assessment surfaced risks typically missed where support is episodic and siloed.
Amanda's Care Expert translated complex clinical and benefits information into a cohesive, personalized plan and proactively addressed both immediate and future needs to stabilize her home and work lives.
How We Helped
One Care Expert. Eight coordinated moves.
Built a personalized birth, postpartum, and return-to-work strategy
Simplified decision-making by presenting clear, actionable options for care providers, benefits, and financial considerations
Integrated emotional health support such as prenatal yoga and stressreduction resources
Connected Amanda to other available employer benefits including a mental health and legal planning provider
Vetted and scheduled doula and lactation support
Facilitated childcare planning before the return-to-work transition
Coordinated clinical and non-clinical care beyond OB visits
Provided ongoing check-ins to adjust the plan as needs evolved.
"Having someone who actually understood both the medical side and the logistics changed everything. I wasn't guessing anymore or relying on late night Googling."
Measurable results — for the caregiver and the employer.
32% Caregiver Burnout Reduction
9/10 Employee Satisfaction
9 Solutions Secured
450 Hours of Productivity Regained over 20 Weeks
Zero Days of Leave Taken Before Week 34
Created a supportive plan for maternity leave and proactive plan for the return to work
This is what championing caregivers looks like
See how Family First can deliver meaningful outcomes for your employees across every life stage of caregiving.