Brian’s first conversation with Family First felt like a turning point. His Care Expert didn’t just listen—she understood. With a background in clinical social work and geriatric case management, she immediately began identifying urgent needs, emotional stressors, and system inefficiencies.
“I had tried another caregiving benefit before Family First and it was immediately apparent this was going to be different. My Care Expert was proactive and brought real expertise to the situation.”
Drawing from clinical experience, the Care Expert conducted a comprehensive risk assessment—not just of Brian’s father’s care, but of Brian as a caregiver. She quickly spotted red flags the previous provider missed: gaps in follow-up care post-hospitalization, poor communication between facility staff and Brian, missed opportunities for financial support, and emotional burnout in Brian.
Family First's comprehensive plan addressed Brian's immediate and long-term needs. Brian’s Care Expert took over coordination with the nursing home, asked the right clinical questions to ensure therapies and treatment were aligned, and streamlined communication between care providers and Brian. For Brian's well-being, they offered caregiver support, financial guidance and fostered emotional resilience.
“I would’ve run myself ragged if it weren’t for Family First. They didn’t just support my father—they helped me survive this.”
Brian and his Care Expert maintained contact through issues like insurance or emotional exhaustion. Brian knew he could always call Family First, confident they'd figure things out. Crucially, he learned that caregiving doesn't demand self-sacrifice, as his Care Expert consistently encouraged his own well-being. He stated that Family First not only supported his father but helped him survive the experience.
