When life happens, work doesn’t stop. Neither do we.

From fertility to end-of-life planning, our Care Experts work on your employees’ behalf to resolve all life's challenges with unmatched expertise and speed.

Family First pairs dedicated Care Experts who do the heavy lifting with a powerful digital Care Hub.

The result is a seamless experience that reduces absenteeism, improves productivity, and lowers avoidable healthcare costs by addressing caregiving effectively and efficiently before challenges escalate.

Dedicated 1:1 Advocacy

Your Care Expert is a highly-qualified and experienced healthcare professional — not a call center or chatbot.

Their backgrounds include nursing, care management, and social work with extensive experience working inside complex health and human services systems.

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All-in-One Care Hub

Family First’s digital Care Hub gives families one place to organize care and collaborate with loved ones, along with rapid access to local resources and library of guidance from certified professionals. 

Designed to work with our Care Experts, it provides real-time visibility into care plans and progress to help families move quickly from questions to solutions.

Caregiving touches everything. We support it all.

Family First brings fertility, childcare, elder care, and caregiving support into one coordinated experience. A single, expert-led resource helps employees and families navigate care more easily while simplifying benefits management for employers.

Fertility & Family Planning

Fertility & Family Planning

Parenting & Backup Care

Parenting & Backup Care

Caring for Aging Loved Ones

Caring for Aging Loved Ones

Serious Illness

Serious Illness

Mental & Behavioral Support

Mental & Behavioral Support

Substance Use Disorder

Substance Use Disorder

Transitions in Care

Transitions in Care

Caregiver Support

Caregiver Support

Financial & Legal Planning

Financial & Legal Planning

When Life Is Connected, Benefits Should Be Too.

Family First connects across your existing benefits and leave programs so families get the right support at the right time. The result is higher utilization, less friction and more engaged, productive employees. 

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What Sets Family First Apart

Increased Productivity

By stabilizing life at home and bringing clarity to complex situations, we help employees stay focused, present, and productive at work.

Reduced Health Care Costs

Our expertise means we intervene early and guide families through critical choices resulting in fewer avoidable costs and better outcomes.

Stronger Benefits Engagement

Through integration with your existing benefits, we increasing utilization and employee satisfaction.

Greater Workforce Stability

By stabilizing life outside of work and intervening early, we reduce crisis-driven absences, leave and and minimize workforce disruption.

Getting started shouldn’t be complicated

Simple contracting and straightforward onboarding make it easy for organizations of any size to adopt and grow support without added workload.

  • Simple, annual or mid-year contracting and onboarding
  • Seamless integration with existing benefits and leave programs
  • Scalable, consistent support across global workforces
  • Meaningful impact delivered quickly

Global reach. Local understanding.

Family First supports globally distributed workforces with Care Experts who understand local cultures, healthcare, and community resources. Wherever your team is based, they receive the same high-quality support in their language and on their terms.

Footnotes

  1. This calculation is based on specific results measured from our program combined with medical cost data and employee data received from multiple sources including a third party actuarial review, publicly available data sets and peer reviewed, published literature references.
  2. Family First. (2024). Internal survey data from 2024 book of business. Unpublished proprietary data.
  3. Family First’s proprietary Caregiving Risk Index (CRI) measures a caregiver’s risk of burnout using both self- and expert-led assessments. It factors in medical conditions, emotional and mental health, and social determinants of health. The burnout score ranges from 0 (no risk) to 100 (high risk). Average risk reduction is based on analysis of Family First’s 2024 book of business.