Personalized Caregiving Support — Now Available Through Your Employer

Emergency Notice: Family First is not a crisis or emergency line. If you are experiencing an emergency, please call 911, your local crisis line or visit the National Suicide Prevention Lifeline for immediate support.

How it Works

Solving caregiving challenges is hard — Family First does the work for you.

Care Expert on a call

Dedicated 1:1 Support

Dedicated 1:1 Support

Expert advocacy for any situation and as circumstances change for as long as you’re an employee.

Father and son embracing

Smart, Personalized Planning

Smart, Personalized Planning

Confidently navigate caregiving challenges with a customized plan tailored to your circumstances and needs

Mother on a computer with an infant on her lap

On-Demand Resources

On-Demand Resources

Expert-curated content, a searchable database of local resources, document storage and collaboration tools.

Getting Started

Your engagement with Family First is provided at no cost to you by your employer. 

Get started by phone or sign-up online. You'll immediately be granted access to our Care Library, collaboration tools, document storage and more.

Start a case and be paired with a certified Care Expert to serve as your dedicated advocate.

To make the most of your experience, download our mobile app.

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Kellie M.

Working Caregiver

"I'm in grateful shock. I felt overwhelmed and out of my league, but I was ready to do whatever it took for my son. This takes a huge load off my shoulders — I can’t believe this resource exists. Now my son has another hero to help him grow and thrive."

Phil R.

Caregiver

"My HR manager recommended I look into Family First as they have had really positive feedback from others that have used it. I'm so grateful they did. This is a service my wife and I have been wanting and searching for our whole lives and couldn’t find. I can't put into words how much it helped my family."

Whatever your caregiving need — we're here for you

Emotional strain, financial stress, family tension, burnout—caregiving takes its toll. Whether you're juggling childcare, navigating complex family dynamics, or hitting roadblocks with insurance, your Care Expert will get to the root of the issue, solve what others can’t, and advocate for your family — so you can focus on what matters most.

How We Help

From childcare to eldercare, we have the expertise to support you through any life event.

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Modern touch

Everything Caregivers Need — All in One Place

Direct Access to Your Care Expert

Secure messaging means you get practical help and answers quickly—without any extra hassle or back-and-forth.

Streamlined Collaboration

A shared calendar, tasking and other collaborative features keep everyone organized and informed.

Important Info, All in One Spot

Document storage allows easy access to important files, such as health directives, medial history and insurance cards.

On-Demand Resources

Expert-curated content, a searchable database of local resources, self-care strategies and more.

The Care Library

Trusted Information for Every Step of Caregiving

Written and curated by accredited professionals, Family First’s Care Library is packed with valuable information and tools—including a searchable database of local resources. Whatever your challenge, it’s designed to keep you informed, supported, and one step ahead.

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Frequently Asked Questions

Families call Family First for all types of reasons from the simple to complex. Here is a small sample of our expertise:

  • Eldercare
  • Child & adolescent wellbeing
  • Cognitive issues and dementia
  • Aging in place
  • Homecare and placement
  • Mental health and emotional support
  • Substance use disorders
  • New and chronic diagnoses
  • Financial challenges, such as bill pay
  • Insurance and Medicare navigation

Click here to learn more about Family First, how we work, and how we can help >>

Our Care Experts are nurses, social workers, mental health professionals and other certified healthcare professionals.

Working collaboratively with you and your loved ones they:

  • Will work with you to understand your caregiving situation
  • Ensure you and your loved ones are on the correct care path
  • Develop a comprehensive care plan and ensure your caregiving challenges have a resolution
  • Relieve the heartache, anxiety, stress and financial challenges that come with being a caregiver
  • Be available to support you as circumstances change and new concerns arise.

Experience matters. We have three decades of experience helping families care for their loved ones. Across thousands of cases and families served, we’ve always done our best to get people on the right care path.

To ensure the quality of our recommendations and ensure employees' needs are addressed completely, all of our care plans are peer-reviewed weekly by our Quality Team.

You can get started with Family First by calling 877-585-7090.

If you do not reach a Care Expert immediately, one will reach out to you within four hours during business hours or the following business day during off-hours. Our normal business hours are Monday through Friday, from 8 a.m. to 8 p.m. EST.

You can also get started online. Create a profile and you'll immediately be granted access to our Care Library, collaboration tools, document storage and more. 

Start a case and be paired with a certified Care Expert to serve as your dedicated advocate.