Caregivers influence nearly 70% of Star Ratings — yet most go unsupported.

Family First empowers family caregivers with expert guidance that improves medication adherence, prevents avoidable hospitalizations, addresses social needs and leads to better outcomes.

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We leverage clinical insight and social data to identify and resolve SDoH barriers—ensuring whole-person care for your most vulnerable members.

Results for Health Plans

  • Closes Care Gaps
  • Improves Star Ratings & HEDIS Scores
  • Reduced leave, disability and turnover
  • Increases Member Satisfaction (+37%)

How it Works

Caregivers Are Key — We Help Them Thrive

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Dedicated 1:1 Advocacy

Dedicated 1:1 Advocacy

A certified professional tackling caregiving challenges and logistics so your members stay healthy and on track.

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Comprehensive Solutions

Comprehensive Solutions

Integrating medical data with social factors removes barriers and delivers whole-person support, especially for high-risk members.

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On-Demand Resources

On-Demand Resources

Planning and collaboration tools, expert-curated content, searchable database of resources prioritize low and no-cost solutions.

Working With Us Is Simple

Our 3-step process — discovery, program design, and implementation — makes it easy to get started. We align with your goals, optimize for your plan, and deliver measurable impact on healthcare costs..

How We're Different

Proven Impact. Better Member Outcomes.

Improved Adherence & Outcomes

Personalized guidance ensures members follow care plans and stay on the right path — boosting medication adherence and long-term health outcomes.

Prevent Crises Before They Start

Our Care Experts identifiy and correct gaps in care early, avoiding unnecessary ER visits, hospitalizations, and high-cost interventions.

Reduce Costs, Raise Quality

By supporting caregivers and addressing root causes, we lower claims costs, reduce readmissions, and improve Star Ratings and HEDIS measures.

Care for Caregivers, Too

We support caregiver mental health, reduce burnout, and strengthen family well-being — because healthy caregivers drive healthy members.

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Footnotes

  1. This calculation is based on specific results measured from our program combined with medical cost data and employee data received from multiple sources including a third party actuarial review, publicly available data sets and peer reviewed, published literature references.
  2. Source for 70% stat
  3. Family First’s proprietary Caregiving Risk Index (CRI) measures a caregiver’s risk of burnout using both self- and expert-led assessments. It factors in medical conditions, emotional and mental health, and social determinants of health. The burnout score ranges from 0 (no risk) to 100 (high risk).