Sara MacDonald, RN, CCM, CPC

VP, CLINICAL OPERATIONS

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Sara MacDonald is a registered nurse certified case manager, certified professional coach, and leader in her field. She has spent over a decade working with medically complex patients in different healthcare settings. Prior to joining Family First, Sara spent several years leading and educating a team of case managers and transitional care managers for South Shore Health Systems.  Before her time at South Shore Health, Sara spent six years leading clinical operations for Best Doctors — the leader in telephonic, expert medical opinion. Here she led the success of the organization's operations for large health plans and their employer clients.  

Sara has been a caregiver most of her adult life helping her son and loved ones navigate complex mental health, neurodevelopmental disorders and other complex conditions, such as COPD and cancer. 

Sara is passionate about clinical excellence and ensuring caregivers and their families receive exceptional care, service, and support.  

Sara is member of the Organization of Nurse Leaders and the Case Management Society of America. She earned her BSN from the University of Massachusetts, where she is currently pursuing an MBA.