Sara MacDonald, RN, CCM, CPC


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Sara MacDonald is a registered nurse certified case manager, certified professional coach, and leader in her field. She has spent over a decade working with medically complex patients in different healthcare settings. Prior to joining Family First, Sara spent several years leading and educating a team of case managers and transitional care managers for South Shore Health Systems. Before her time at South Shore Health, Sara spent six years leading clinical operations for Best Doctors — the leader in telephonic, expert medical opinion. Here she led the success of the organization's operations for large health plans and their employer clients.  

Sara has been a caregiver most of her adult life helping her son and loved ones navigate complex mental health, neurodevelopmental disorders and other complex conditions, such as COPD and cancer. 

Sara is a member of the Organization of Nurse Leaders and the Case Management Society of America. She earned her BSN from the University of Massachusetts, where she is currently pursuing an MBA.