Meta has partnered with Family First to give you and your family access to expert caregiving support.

Find peace of mind. Meet your dedicated Care Expert today.

 

Emergency Notice: Family First is not a crisis or emergency line. If you are experiencing an emergency, please call 911, your local crisis line or visit the National Suicide Prevention Lifeline for immediate support.

Your Caregiving Benefit

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Your Personal Care Expert

As a Meta employee, you and your family have unlimited access to a highly-trained Care Team to help you and your loved ones navigate whatever caregiving challenge you may be facing or that may arise.

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Whole-Family Support

Family First provides comprehensive support for your family — and you as the caregiver — offering expert guidance and practical solutions for mental health, family dynamics, finances, work-life balance, home care needs, and more.

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On-Demand Resources

Our web and mobile app empowers you with intuitive caregiving planning and collaboration tools, expert-curated content, and a searchable database of resources to make it easy to manage every aspect of caregiving.

What to Expect

  • 1. Intake
  • 2. Discovery
  • 3. Care Planning
  • 4. Ongoing Support
U.S.-based employees: Get started with Family First online or by calling 1-877-585-7090.
International employees: Click here to get started. You will need to enter 'Meta' as your company code.
Based on your caregiving situation, you'll be paired with a dedicated Care Expert, who will lead your Care Team and serve as your single point of contact.
Our proprietary intake process uncovers the root causes of your caregiving challenges, addressing the needs of your family — and importantly, you as the caregiver.
From mental health and family dynamics to financial concerns, work-life balance, and home care needs, we take a holistic approach to ensure every detail is considered.
The data we collect is integrated into our Care Planning process, designed to identify gaps in care others may overlook, provide guidance for difficult decisions, and chart a clear path forward. Personalized, responsive solutions are presented in a Care Plan, which we update as your circumstances evolve.
Your access to Family First is fully covered by Meta. Our Care Teams are here to provide ongoing support, ensuring your Care Plan evolves with changing circumstances and any new challenges that arise — so you and your family are never navigating caregiving alone.

Caregiving, Made Easier

Family First’s mobile app gives you direct access to your Care Expert, shared care plans, calendars, document storage, and expert resources — so managing caregiving is organized, streamlined, and always within reach.
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Frequently Asked Questions

What type of caregiving problems can you help with?

Employees call Family First for all types of reasons from the simple to complex. Here is a small sample of our expertise:

  • Eldercare
  • Child and adolescent wellbeing
  • Cognitive issues and dementia
  • Aging in place
  • Homecare and placement
  • Mental health and emotional support
  • Substance use disorders
  • New and chronic diagnoses
  • Financial challenges, such as bill pay
  • Insurance and Medicare navigation

Who makes up your Care Teams?

Our Expert Care Teams consist of nurses, social workers, mental health professionals and Harvard-trained physicians. These professionals are your caregiving champions. Working collaboratively they:

  • Will work with you to understand your caregiving situation
  • Ensure you and your loved ones are on the correct care path
  • Develop a comprehensive care plan and ensure your caregiving challenges have a resolution
  • Relieve the heartache, anxiety, stress and financial challenges that come with being a caregiver.

What's your experience?

Experience matters. We have three decades of experience helping families care for their loved ones. Across thousands of cases and families served, we’ve always done our best to get people on the right care path.

To ensure the quality of our recommendations and ensure employees' needs are addressed completely, all of our care plans are peer-reviewed weekly by our Quality Team.

How do I get started with Family First?

U.S.-based employees: Get started with Family First online or by calling 1-877-585-7090.

International employees: Click here to get started. You will need to enter 'Meta' as your company code.

Care Expert respond to online requests within four hours during business hours or the following business day during off-hours.

Our normal business hours are Monday through Friday, from 8 a.m. to 8 p.m. EST.

Member resources

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© Family First 2021