Expert caregiving support anytime, anywhere — now available to Meta employees through Family First.

Be matched with a Care Expert to guide you through every caregiving challenge, big or small.


Emergency Notice: Family First is not a crisis or emergency line. For immediate support, call 911, your local crisis line or visit the National Suicide Prevention Lifeline.

Here for every family, in every moment

CORE BENEFIT

Expert Care, Human Connection

Meta employees now have unlimited access to a dedicated Care Expert with over 15 years of experience supporting families through all types of caregiving challenges.

Your Family First experience also includes easy-to-use digital tools and a library of expert caregiving content to help you stay organized, build your knowledge, and collaborate seamlessly with your loved ones.

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OUR APPROACH

Supporting Families at Every Age and Stage

Family First provides comprehensive, clinically-informed guidance for your whole family, wherever they are in life and in the world.  From mental health, cancer care and complex decision-making to everyday realities.

INSIDE ONE MEMBER'S JOURNEY
QUIZ

Are You a Caregiver?

Most caregiving begins as simple acts of responsibility or concern. This quiz helps you understand the role you may already be playing.

TAKE THE QUIZ
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"The service and care that Family First gave was exceptional. I literally think their guidance helped save my father's life. We are truly grateful.”

Phil R., Working Caregiver

How Family First Works

Step 1. Getting Started

Getting started begins with an online registration. Once complete, you'll gain access to digital caregiving tools, expert-curated resources and more.​

Register as a U.S.-based employees

Register as an International employee.
You will need to enter 'Meta' as your company code.

U.S.-based employees also have the option of calling 877-585-7090. Our normal business hours are Monday through Friday, from 8 a.m. to 8 p.m. EST.

Step 2. Working with a Care Expert

To work with a Care Expert, you'll want to start a case. 

Based on your caregiving situation, you'll be paired with a dedicated Care Expert who will lead your Care Team and serve as your single point of contact.

Step 3. Care Planning

Your Care Expert will contact you and walk you through an intake process. The information we gather will inform our Care Planning process. The result is a Care Plan that aligns to your needs, fills gaps in care others may have overlooked, and charts a clear path forward.

Your Care Expert will then begin coordinating your care and advocating on your behalf to ensure your needs are met. 

 

Step 4. Ongoing Support

Your access to Family First is fully covered by Meta. We are always standing ready to help and circumstances change and new challenges arise. You and your family never have to navigate caregiving alone.

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Caregiving, Connected

Our digital experience is designed so help is always within reach. Access expert-written content, a searchable database of trusted local resources, and message with your Care Expert. Shared care plans, calendars, document storage, and support-network tools keep everyone aligned.

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Worldwide Care, Expertly Delivered

Wherever you are in the world, you and your family have access to expert care.

70+

Countries available to-date

27

Languages offered

88,000

Credentialed providers ready to serve

Frequently Asked Questions

What type of caregiving problems can you help with?

Employees call Family First for all types of reasons from the simple to complex. Here is a small sample of our expertise:

  • Eldercare & Aging Parents
  • Child & Teens
  • Family Building & Fertility
  • Self Care for Caregivers
  • Alzheimers & Dementia
  • End-of-Life
  • Mental & Emotional Health
  • Substance Use Disorders
  • Cancer
  • Chronic Conditions
  • Financial & Legal Challenges
  • Insurance Navigation

Who are your Care Experts?

Our Care Experts are health care professionals with backgrounds in nursing, social work, mental health, internal medicine. They have 15+ years of experience working in healthcare settings. 

They help families like yours:

  • Understand their caregiving situation
  • Ensure you and your loved ones are on the correct care path.
  • Develop a comprehensive plan to resolve caregiving challenges.
  • Address your needs comprehensively — touching on medical, mental, social, financial and logistical hurdles.
  • Relieve the many challenges that come with being a caregiver.

Why should I trust you?

Experience matters. We have three decades of experience helping families care for their loved ones. Across thousands of cases and families served, we’ve always done our best to get people on the right care path.

To ensure the quality of our recommendations and ensure employees' needs are addressed completely, all of our care plans are peer-reviewed weekly by our Quality Team.

How do I get started with Family First?

U.S.-based employees: Get started with Family First online or by calling 1-877-585-7090.

International employees: Click here to get started. You will need to enter 'Meta' as your company code.

Care Experts respond to online requests within four hours during business hours or the following business day during off-hours.

Our normal business hours are Monday through Friday, from 8 a.m. to 8 p.m. EST.

Member resources

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© Family First 2026