Your Global Caregiving Benefit
If you’re holding it all together, you don’t have to do it alone.
Wherever you are in the world, a dedicated Care Expert helps you and your family navigate life’s toughest moments, in your preferred language and at no cost to you.
Family First is not a crisis or emergency service. If you or someone you love needs immediate help, contact your local emergency services or crisis line.
Free & confidential
No cost to you or your family, wherever they live. What you share stays private.
Expert, human connection
A dedicated healthcare professional who gets to know your family, in the language you prefer.
Less stress, lower burnout risk
Caregivers who work with a Care Expert see a 34% average reduction in their risk of burnout.
Expert care, wherever you and your loved ones call home
Whether you live in one country and your parents live in another, or you’re supporting a child studying abroad, your Care Expert can help you find trusted support where it’s needed, in the language you’re most comfortable with.
70+
Countries served
27
Languages care is delivered in
200+
Languages for translation, including American Sign Langauge
Is Family First for me?
If you’re helping or worrying about someone, it’s for you.
Get support for anyone you love, including a parent, partner, child or yourself, whether they live down the street or across the world
Are you a caregiver? Many people don’t realize they are. Take our short quiz to find out.
You don’t need to know what to ask. Just reach out.
Tell us what’s going on, in the language you’re most comfortable with. Nothing gets decided right away, and we’ll help figure out the next step together.
1
We listen.
You’ll be paired with a dedicated Care Expert who takes the time to understand your needs and challenges, in your preferred language.
2
We do the work.
From research and planning to coordination and advocacy, we make the calls, handle the details and take work off your plate.
3
We stay with you.
You’ll work with the same Care Expert from start to finish, with ongoing support until your goals are met.
I called wanting support for my dad but didn’t realize how much support I would receive. Family First is the best first place to start.
Big or small, everyday or life-changing, we can help.
Tell us what’s going on, in the language you’re most comfortable with. Nothing gets decided right away, and we’ll help figure out the next step together.
Real people, real expertise
Care Experts are experienced healthcare professionals, not a call center or chatbot. Their backgrounds include nursing, care management and social work, and they can connect you with trusted local support in more than 70 countries.
You’ll work with the same Care Expert from the start until your goals are met.
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Caring for an Aging Loved One
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Mental & Behavioral Health
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Cancer & Chronic Illness
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Caregiver Burnout & Wellness
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Fertility & Family Planning
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Parenting & Childcare
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Veterans Support
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End of Life & Loss
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Financial & Legal Planning
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Hormonal Health & Midlife Care
Real life stories
Hear from Keli
Keli, a nurse practitioner, turned to Family First while caring for her mom through cancer. Hear how her Care Expert helped her family through it.
Getting started is easy.
Create your account
Request help anytime, in your preferred language, and get immediate access to our Care Library.
Questions? We've got answers.
Family First is a 100% free and confidential caregiving benefit for you and your family. You’re paired with a dedicated Care Expert who helps with everything from complex to everyday care challenges, and does the legwork so you don’t have to figure it out alone.
No. Family First is provided by your employer at no cost to you or your family.
Family First is available in more than 70 countries. Your Care Expert can help you find trusted support wherever you or your loved ones are, even if you live in different countries.
Yes. Support is offered in 27 languages, so you can work with your Care Expert in the language you’re most comfortable with.
Select “Get started online” on this page to create your account. From there you can request help anytime, and a Care Expert will reach out to get started.
You and your family. You can get support for anyone you love, wherever they live: a parent, a spouse or partner, a child, or yourself. If you’re helping or worrying about someone, Family First is for you.
Care Experts are experienced healthcare professionals, not a call center or chatbot. Their backgrounds include nursing, care management and social work, with extensive experience working inside complex health and human services systems.
Caring for an aging loved one, mental and behavioral health, cancer and chronic illness, caregiver burnout and wellness, fertility and family planning, parenting and childcare, veterans support, end of life and loss, financial and legal planning, and hormonal health and midlife care.
You don’t need to. Just get started online, and your Care Expert will guide you. Nothing gets decided right away.
Yes. It’s never too early to prepare. A Care Expert can help you plan ahead, anticipate challenges and avoid a crisis before it happens.
No. Family First is confidential, so what you share with your Care Expert stays private.
Yes. You’ll work with the same Care Expert every time, from the start until your goals are met.
Many EAPs focus on short-term counseling and referrals. Family First is dedicated to caregiving: your Care Expert doesn’t just point you to resources but does the work, from researching options and making calls to coordinating care, until your goals are met.
Yes. You can invite family members and other helpers to join your account, share updates and coordinate tasks, so care doesn’t fall on one person.