The next generation in caregiving benefits

Family First is the only caregiving benefit that combines the power of AI with the guidance of an Expert Care Team to ensure your employees have the caregiving solutions they need.
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Results that speak for themselves

Family First combines 30 years of hands-on experience, a multi-disciplinary team of experts, and an artificial intelligence engine that analyzes data from millions of people to ensure your employees have the caregiving solutions they need.

87

Member Net Promoter Score (NPS®)

91

Client Net Promoter Score (NPS®)

2:3:1

Return on Investment

Experience and expertise matter

With Family First, employees and their families have access to an Expert Care Team comprised of nurses, social workers, mental health professionals and Harvard-trained physicians. All are licensed and accredited with years of specialized training and real-world experience solving complex caregiving challenges.
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Solutions, not referrals

Far more than referrals or logistical help, our Care Teams provide ongoing support — often interacting with multiple family members for months on end — to resolve caregiving challenges and ensure plans are adjusted to changing circumstances and new challenges that may arise.

Built on innovative technology

Backed by our AI-powered Expert Caregiving Platform (ECP), our Care Teams gather and synthesize clinical data and social determinants of health to identify gaps in care and correct care paths for employees and their loved ones 76% of the time.
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Key Employer Benefits


Support employees' emotional, mental and financial wellbeing


Increase productivity, lower absenteeism


Recruit & retain top talent


Improve culture and the return to work


Reduce healthcare costs


Support DE&I and keep women in the workforce

Empower your employees with next-generation caregiving solutions

What our customers are saying

"I would have had to fly to California to oversee my mom's care coordination without Family First. They helped coordinate home care and follow-up appointments with her doctors.”

"A high-touch solution-oriented approach that helps caregivers determine the best plan with accredited professionals by their side."

“My brother was handling my mom's return home after a recent hospitalization. He was overwhelmed and stressed out. Family First was able to assess my mom's needs, put support in place, and help my brother with his anxiety. Such a blessing!”

Built on innovative technology

Backed by our AI-powered Expert Caregiving Platform (ECP), our Care Teams gather, synthesize, and analyze clinical data and social determinants of health to uncover gaps in care and determine the best care path for a loved one.
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Built on a Powerful Caregiving Platform

Our AI-powered Expert Caregiving Platform (ECP) uses the nation’s leading electronic health record system to integrate clinical data with all of the social determinants that are so critical to providing accurate and comprehensive plans of care. The ECP supports multiple family users, virtual care, medical records reviews, and data intelligence — all of which lead to better outcomes.