Exceptionally personalized caregiving support.      

When you need it.  From experts that get it.

Family First the only caregiving benefits company with 30 years of experience.  We have perfected a comprehensive,
technology-enabled and expert-driven process that helps families get on the right path for the best outcome.


Expert-led Care Teams Put You First


Every family is served by a multi-disciplinary Expert Care Team of nurses, social workers, mental health professionals and Harvard-trained physicians.


Built on the Nation’s Leading EHR


Our technology supports virtual care, medical records reviews, and data intelligence — all of which lead to better outcomes.


 on the Right Path

Nearly 76% of people need to be on a different care path. Our process uncovers the right path for you and guides you along that journey — every step of the way



Family First Cases need a new care path


Years of experience


Accredited Caregiving Experts Nationwide


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Help when you need it, from Experts who get it

Family First gives you unlimited access to an Expert Care Team with an arsenal of expertise to help with the many ways caregiving effects your family, job and peace of mind.

Our Experts have extensive experience and specialize in the following areas


Our approach to caregiving 

Empowered Employees

We’re leading a movement to create a workplace of empowered employees by providing the support they need to take back control of their work lives, remain in the workforce, and excel, lead, and grow

Accredited Caregiving Experts

Our nationwide network of accredited, compassionate care management professionals includes therapists, social workers, nurses, and doctors.


Responsive Answers, Choices, and Support

Employees get unlimited help when they and their families need it, not confusing referrals or content libraries. We’re with them every step of the way.


Thorough, Holistic Care

Our clinical platform holistically coordinates caregivers and keeps families informed and engaged in ways they like to connect.

How it works

Single Point of Contact

You’ll always have a single point of contact, an expert care manager dedicated to your family’s needs.

Dedicated Care Team

Your expert care manager is part of a multi-disciplinary care team that works together to make sure all aspects of your loved one’s care, and your family’s journey, are accounted for.


Intelligence Engine

We apply AI and NLP to clinical, socio-economic, demographic, and consumer information, giving our care team unprecedented insight in order to deliver more personalized care.


Medical Records

Family First rapidly accesses your loved one’s medical records to identify issues that may have been missed, and to help optimize coordination and communication among your family and clinical team.


Expert Care Team

The good news is that you don’t have to go through this alone. Family First is here to support your specific needs. It’s why we’ve brought together a team of accredited, expert, experienced professionals—doctors, nurses, social workers, licensed counselors and others—who can address your challenges in a holistic way. 

care team



Of employees have caregiving responsibility


Spend 40+ hours a week caregiving


Use sick leave and time off for caregiving 


Of caregivers leave their jobs to be caregivers 


Family First Cases - Solving real life problems


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Everyone's care path is unique

Family first finds the path that's best for you and your family,, and guides you along that journey, every step of the way. 

Caring for an aging parent, sick child or spouse is one of life's most difficult experiences.  Its not just about their medical care; its about the family dynamics, financial needs, legal issues, the heartache and sadness, and the feeling of being alone.

The good news is that you don't have to go through this alone.  Family First is here to be your advocate.  Its why we've brought together a team of accredited, expert, experienced professionals - doctors, nurses, social workers, licensed counselors, and others -- who can address your challenges in a holistic way.  Your family comes first and we're here to help. 

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Why Family First?

  • Accredited, expert professionals working in dedicated teams, know how to identify underlying problems and find solutions to get families on the right care path.  Our teams are with your employees every step of the way.
  • Our one-of-a-kind Intelligence Engine, powered Artificial Intelligence, and one of the nation’s leading electronic health record systems, enables our expert care teams to predict and prevent risks and deliver a more personalized care experience.
  • Because caregiving is almost always about the whole family operating as a system, our  holistic approach puts your family first. We help address family dynamics, mental health, functional and cognitive issues, as well as medical diagnosis and much more.

5 out of 5

Members had a positive experience with Family First care professionals


Found the answers and solutions they needed.


Would refer Family First to a friend or peer


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